The method and price of shipping will be indicated in the checkout page. Once an order has been placed, it will be shipped to the shipping address provided by the customer.
Customer purchase protection for all cards and Paypal transactions.
All orders are expected to be sent within 3 days after purchase. Orders can be sent as fast as 24hrs. Notice, if payment not made in full, it could take longer to get your orders sent.
All orders will be sent from our Main Store in Dubai.
All parcels are shipped with UPS Express Saver. A signature will be required when receiving your parcel. Deliveries of parcels are usually between 24hrs to 5 days depending on the country. Delays might occur due to the sanitary situation, customs checks or unexpected events. All parcels will have a tracking number to be stay updated.
It is the customer’s responsibility to check if the goods have arrived in good condition and are not damaged.
Customers are responsible for customs charges and taxes. Charges are variable, if you want to know more about your country’s policy or charges feel free to contact us before placing an order.
You will not be refunded if you forget, leave intentionally or abandon a package to customs. It is the customer’s responsibility to deal with what is asked by the customs authorities.
We recommend you to use our samples options to avoid purchasing a full bottle of a perfume you may not like. Indeed if you are not sure we encourage you to try before you buy by way of this service. Samples are not refundable and not exchangeable.
The customer shall have a period of 14 calendar days from the delivery date to exercise its right of withdrawal and to ask for the refund of the goods ordered and that are not giving satisfaction.
Your request must be sent by email at email@example.com with the most details possible such as the date you received your order, your order number, the order condition, the reason of the return request…
If your request is accepted, the goods must be sent in perfect condition, non used and in original packaging.
Return and return shipping cost including taxes are your responsibility and it is upon you to pay them. you will receive a refund of your order after the return back. Initial shipping cost is not refundable.
Any Product damaged, already used, with traces of use, changed or not returned in the original packaging shall not be, in any circumstances, subject to the exercise of the withdrawal right.
We guarantee that all products are conform to the use for which they are expected and present no faults or hidden defects that render them dangerous or unsuited to their normal use.
In case you receive a faulty product you must send first an email to firstname.lastname@example.org with the most details possible. this product will be fully refunded or replaced. Faulty product should be returned to us within your responsibility. We will replace or refund the product and refund the cost of your postage when we are in receipt of it.
If you have any concerns about material which appears on our site, please contact email@example.com
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