FAQ

  • We are a niche fragrance house and we propose among the best Arabian perfumes. We believe perfumery is an art, that’s why our French perfumer brings a different and elegant approach by combining two worlds together: the Middle Eastern style with the French luxury.

  • Authenticity is the main word to describe our fragrances, pure perfumes known as attars. Indeed they are handcrafted in the Maison Anthony Marmin’s laboratory in Dubai.

    We don’t add any chemical products and we don’t dilute our attars. The color of a perfume may vary from batch to batch due to the natural ingredients: A strict selection of fine and exquisite ingredients is done by our perfumer to honour the Arabic tradition.

  • We do worldwide shipping from our main store in Dubai to your door. Shipping cost is very expensive nowadays, but we always subsidize a part of the postage, so you won’t pay the real cost.

    Customers are responsible for any customs charges and taxes. These charges vary by country; for more information regarding your country’s customs policies or charges, please contact us before placing an order. These charges are not included in our shipping costs.

    Read our Shipping Policy for more detais.

  • Despite the very high costs of shipping nowadays, we provide the following free shipping offers:

    - Free shipping for all the UAE.

    - Free shipping on orders over 249 USD for more than 60 selected countries, including Australia, Bahrain, Canada, European Union, Kuwait, Malaysia, Norway, Qatar, Saudi Arabia, Qatar, UK, USA, Singapore, Switzerland and much more (Check eligibility at checkout).

    - Free shipping on orders over 599 USD for the rest of the World.

    Customers are responsible for any customs charges and taxes. These charges vary by country; for more information regarding your country’s customs policies or charges, please contact us before placing an order. These charges are not included in our shipping costs.

  • A remote area is a place within your country which is hard to access due to lack of services or it being very isolated, the extra cost are put by the shipping company, it is a fixed amount of 27.50 USD (100AED)

    In the case of a customer living in a remote area, which is a rare case, we might contact you for the following :

    - The customer might be asked to pay extra shipping fees in order to get the parcel sent (we will show you the proof).

    - The customer will have the choice to cancel the order with no fee or penalty.

  • Our company is a LLC registered in Dubai - United Arab Emirates and operates from our main store located in Dubai Dragon Mart 2. While the national currency is AED (and it is used in our physical store), we have made the choice to set the prices on the website in USD. We have made this decision because we ship daily all over the world, and the USD is easier to understand everywhere. We have added a currency converter on the website to give you an approximation in your currency if needed.

  • Yes, with Pay in 4, a service offered by PayPal, you can conveniently split your payment into multiple interest-free installments. This allows you to divide your purchase into four repayments, with a down payment due at the time of the transaction and three subsequent repayments. For more information, please visit the PayPal website.

  • We have a complete guide explaining the different sizes, I invite you to read: What is a Tola